1. How do I schedule an appointment?
You can easily schedule a Telehealth session through your online client portal, which is hosted on PowerDiary. Once you create an account, you can book, reschedule, or cancel appointments anytime. This system gives you full control and flexibility to manage your sessions at your convenience.

2. What is Telehealth counselling, and how does it work?
All sessions are conducted via Coviu, a secure and user-friendly platform specifically designed for Telehealth. Coviu offers features that enhance the online counselling experience, such as easy access with no need to download software, and it ensures your privacy with end-to-end encryption. Telehealth allows you to access support from the comfort of your own space, making it especially beneficial for those who prefer a sensory-friendly environment or more flexibility in their schedule.

3. Can I use my NDIS plan for counselling sessions?
Yes! If your NDIS plan includes Capacity Building funding under Improved Daily Living (Category 15), you can use it to cover counselling sessions at CuriousNeuro Counselling. I work with self-managed and plan-managed participants. If you need help understanding how this works, feel free to ask, and I’ll guide you through the process.

4. Do you accept mental health care plans?
At this time, I don’t accept mental health care plans (MHCPs). However, my services are designed to be accessible and flexible, and I’m happy to discuss payment options with you.

5. What approach do you use in counselling?
My approach is person-centred, neuro-affirming, and strengths-based. This means I focus on your individual experiences and work with your strengths to create strategies that are tailored to you. My goal is to provide a supportive space where you can explore your challenges without judgment and discover what works best for your unique brain.

6. How should I prepare for my first session?
Once you’ve booked your first session, I’ll send you an intake pack with all the information you need, including links to complete paperwork online via your client portal. This way, you’ll have everything ready before we meet. In our first session, we’ll focus on getting to know each other and discussing your goals, so there’s no need to prepare anything specific unless you want to.

7. What if I experience technical issues during a Telehealth session?
If we experience any technical glitches, don’t worry—we’ll work through them! If a connection drops, I’ll reach out to you by email to reschedule or continue as needed.

8. Can you diagnose ADHD or Autism?
As a counsellor, I do not provide formal diagnoses. However, I work closely with clients who are in the process of seeking diagnosis or have already been diagnosed. My role is to support you in understanding what ADHD or Autism means for you and to help you navigate your journey with practical strategies and empathetic guidance.

9. What happens if I need to cancel or reschedule?
Life happens! If you need to cancel or reschedule, I ask that you provide at least 24 hours’ notice. You can manage your appointments through the online client portal or get in touch directly if something comes up last minute.

10. What resources or support can I access outside of sessions?
I often share articles, podcasts, and practical tools that align with our work together. I also provide downloadable resources (such as guides on Rejection Sensitivity Dysphoria or executive functioning tips) on my website for clients who want extra support between sessions.

11. How long are the counselling sessions?
Each session lasts approximately 50 minutes. This time allows us to focus on your needs while also keeping the session manageable and productive.

12. What if I’m feeling nervous about my first session?
Feeling nervous before starting counselling is totally normal, especially if this is your first time or if you’re unsure what to expect. In our first session, we’ll take things slow, getting to know each other and discussing your goals at your own pace. There’s no pressure to share more than you’re comfortable with—we’ll work together to build trust and understanding.

13. How often should I attend sessions?
The frequency of sessions depends on your individual needs and goals. Some clients prefer weekly or biweekly sessions, while others may find monthly check-ins more helpful. We’ll work together to find a rhythm that supports you best.

14. Do you offer group sessions?
At this time, CuriousNeuro Counselling focuses on individual sessions. However, if there’s a demand for group support, I may explore offering group counselling or workshops in the future.

15. Do you offer support for partners or family members?
Yes! I offer psychoeducation sessions for partners and family members who want to better understand ADHD or Autism and how they can support their loved one. These sessions are designed to help improve communication and strengthen relationships.